Plain Secures £12 Million to Transform B2B Support
Revolutionizing B2B Support: Plain Secures $15 Million in Funding! In a groundbreaking move, Plain, the innovative platform at the forefront of transforming B2B customer support, has successfully raised $15 million (£12 million) in a Series A funding round. Announced on February 10th, 2025, the funding was spearheaded by Battery Ventures, with vital contributions from Index Ventures and Connect Ventures. This investment marks a pivotal moment for Plain as it aims to redefine collaborative, AI-powered support and prepare for expansion into new markets, including their forthcoming office in San Francisco.
Founded by seasoned entrepreneurs Simon Rohrbach and Matt Vagni, who previously scaled Deliveroo from 10 to 2,000 employees, Plain is set to capitalize on the shifting dynamics of B2B communications.
With a wealth of experience in designing systems for high-growth businesses, the duo brings hands-on expertise that directly influences Plain’s approach to enhancing customer interactions. Their vision aligns perfectly with the market's evolution as companies increasingly pivot from traditional email communications to dynamic platforms like Slack and Microsoft Teams, fostering real-time collaboration and engagement.
The landscape of B2B support is rapidly transforming, and Plain is uniquely positioned to lead this charge. As businesses redefine customer engagement, three key trends are emerging: a monumental shift towards real-time communication, greater collaboration across teams, and the integration of AI-powered workflows. As Simon Rohrbach wisely notes, “Support is no longer just about closing tickets – it’s about building long-term relationships.” Thanks to the recent funding, Plain will enhance its platform and capabilities, expand its team, and double its workforce to meet the surging demand for effective support solutions in today’s marketplace. This is a golden opportunity for both investors and startups to watch a transformative player in B2B support soar to new heights!
Key Terms Explained
- B2B Support
- Refers to the assistance provided by one business to another business. In the context of the passage, this relates to Plain's mission of transforming customer support in the business-to-business (B2B) market through their innovative platform.
- Series A Funding Round
- It is a stage of startup's fundraising and the first significant round of venture capital financing. In this case, Plain has secured $15 million in a Series A funding round, showing investor confidence in its business model and growth potential.
- AI-Powered Support
- Refers to the use of artificial intelligence (AI) technologies to enhance and streamline customer service and support processes. Plain intends to redefine this field by utilizing AI in their customer support platform, as part of its business expansion equipped with the recent funding.
Frequently Asked Questions
- What is the startup Plain and how much funding did it secure?-Plain is an innovative platform reinventing B2B customer support. It secured $15 million (£12 million) in Series A funding.
- Who led the Series A funding round for Plain?+
- What is the background of the founders of Plain?+
- What are the key trends emerging in B2B customer support?+
- What are Plain's plans for the funding it has secured?+
They've invested in Plain
Get to know these SaaS investors
Click here for a full list of 6,528+ startup investors in the UK